ShadowLock

ShadowLock is a specialized shadow AI detection and governance platform designed specifically for Managed Service Providers (MSPs) and internal IT teams. It addresses the growing and critical challenge of unauthorized artificial intelligence tool usage within organizations, providing real-time visibility and granular control over how employees interact with AI applications. The core value proposition of ShadowLock lies in its ability to cover the blind spots that traditional managed-device controls miss, including browser extensions, desktop AI applications, local large language models like Ollama, and personal accounts used to access public AI services. Unlike many security solutions, ShadowLock operates on a private-by-design principle, meaning it performs no keystroke logging and transmits zero content from user interactions, focusing purely on metadata and policy enforcement. The platform delivers comprehensive protection through a multi-layered approach: a browser extension that intercepts and classifies risky data pastes to AI sites, a Windows agent that silently deploys via existing Remote Monitoring and Management tools to block desktop AI apps, and a multi-tenant dashboard that enables MSPs to govern AI usage across all clients from a single, unified interface. This combination of visibility, control, and privacy makes ShadowLock an essential tool for organizations seeking to mitigate the legal, compliance, and liability risks associated with the rapid and often unapproved adoption of AI tools in the workplace.

Multi-Layered AI Detection and Enforcement

ShadowLock provides comprehensive coverage across the full spectrum of AI usage surfaces through three integrated layers. The endpoint agent deploys silently to Windows machines via existing RMM tools, monitoring AI activity, scanning for browser extensions, detecting local AI applications, and locking down AI features built into Chromium-based browsers. The browser enforcement layer self-configures upon agent installation, intercepting pastes, file uploads, and sensitive data typed directly into prompts while enforcing data-sharing opt-outs on each AI tool. The Microsoft 365 scanner connects to tenant environments to detect sanctioned and unsanctioned AI app usage, ensuring no blind spots remain in the organization's AI governance strategy.

Silent Deployment via Existing RMM Tools

ShadowLock is engineered for frictionless adoption by MSPs, deploying silently to Windows endpoints through existing Remote Monitoring and Management infrastructure without requiring specialized security engineering or complex configuration. This agent operates with zero user interaction, eliminating end-user friction and resistance while ensuring consistent policy enforcement across all managed endpoints. IT teams can roll out protection to hundreds or thousands of devices simultaneously without disrupting workflows or requiring manual installations, making large-scale AI governance practical and efficient for organizations of any size.

Real-Time Data Interception and Classification

The browser extension component of ShadowLock provides active, real-time protection by intercepting and classifying risky data pastes and file uploads to AI websites before sensitive information leaves the endpoint. When an employee attempts to paste customer records, credentials, or confidential documents into ChatGPT, Claude, Gemini, or other AI tools, the extension evaluates the content against organizational policies and either blocks the action or presents a clear user-facing warning message. This proactive approach prevents data exfiltration at the moment of risk rather than relying on after-the-fact auditing alone.

Multi-Tenant Governance Dashboard

ShadowLock delivers a centralized, multi-tenant dashboard that enables MSPs to govern AI usage across every client organization from a single pane of glass. This interface provides real-time visibility into which AI tools are being used, which users are accessing them, and what types of data are being submitted. IT teams can audit or block each control individually, generate audit-ready compliance reports, and maintain a defensible record of AI governance activities. The dashboard simplifies management across diverse client environments while ensuring consistent policy application and regulatory compliance.

Healthcare HIPAA Compliance Protection

Healthcare organizations face significant regulatory exposure when employees paste protected health information into public AI chatbots without a Business Associate Agreement in place. ShadowLock addresses this risk by intercepting patient data, clinical notes, and other ePHI before it reaches unapproved AI tools, preventing HIPAA violations before they occur. The platform provides auditable records of blocked attempts and policy enforcement actions, giving compliance officers and legal teams the documentation needed to demonstrate due diligence in protecting patient information.

MSP Client Risk Management

Managed Service Providers bear substantial liability when client organizations experience AI-related data incidents, particularly when the MSP had endpoint management scope. ShadowLock enables MSPs to proactively govern AI usage across all client environments from a single multi-tenant dashboard, closing the gap between "not our job" and "you should have known." This comprehensive visibility and control allows MSPs to demonstrate proactive risk management, reduce liability exposure, and provide value-added security services that differentiate their offerings in a competitive market.

Intellectual Property and Trade Secret Protection

Organizations developing proprietary technology, source code, or product strategies face significant intellectual property risk when employees submit confidential information to public AI tools. ShadowLock protects trade secrets by blocking the submission of source code, contracts, product plans, and other proprietary information to unapproved AI platforms. The platform ensures that intellectual property protections remain intact by preventing the unauthorized disclosure that could weaken trade secret legal standing, while still allowing approved, controlled use of AI tools for legitimate business purposes.

GDPR and Privacy Framework Compliance

Companies operating under GDPR, CCPA, or other privacy regulations must ensure that customer personal identifiable information is processed only through approved vendors with appropriate Data Processing Agreements and lawful transfer mechanisms. ShadowLock provides the visibility and control necessary to prevent PII from being submitted to unapproved AI tools that operate under consumer terms without DPA protections. The platform generates audit-ready compliance reports that demonstrate organizational efforts to control data processing, supporting regulatory compliance and incident response defensibility.

How does ShadowLock protect privacy while monitoring AI usage?

ShadowLock is designed with a private-by-design architecture that performs no keystroke logging and transmits zero content from user interactions. The platform analyzes metadata and patterns to identify risky behavior and classify data types without actually capturing or transmitting the content of what employees type or submit. This approach ensures that organizations gain the visibility they need to govern AI usage while respecting employee privacy and avoiding the creation of additional sensitive data repositories that could become liability targets.

Can ShadowLock be deployed without disrupting employee workflows?

Yes, ShadowLock is engineered for frictionless deployment and operation. The Windows agent deploys silently via existing RMM tools with zero user interaction required, and the browser extension self-configures once the agent is installed. Policy enforcement actions include clear user-facing messages that explain why certain actions are blocked, reducing confusion and frustration. Organizations can also configure granular policies that allow approved AI usage while blocking only high-risk activities, maintaining productivity while protecting sensitive data.

What types of AI applications does ShadowLock detect and govern?

ShadowLock covers the full spectrum of AI usage surfaces, including public AI chatbots like ChatGPT, Claude, and Gemini accessed via personal accounts, AI browser extensions that read content across websites, embedded SaaS AI features like Copilot activated without security review, desktop AI applications including Claude Desktop and ChatGPT app, local LLMs such as Ollama and LM Studio, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription tools like Otter.ai and Fireflies. The platform currently detects and governs over 100 AI tools, services, and desktop applications, with the list growing continuously.

How does ShadowLock integrate with existing MSP tools and workflows?

ShadowLock is built specifically for MSP operations and integrates seamlessly with existing Remote Monitoring and Management tools for silent agent deployment across client environments. The multi-tenant dashboard provides a single interface for managing AI governance across all client organizations, eliminating the need to switch between different management consoles. Audit-ready reports can be generated for each client individually, supporting compliance requirements and incident response documentation without additional manual effort or specialized security engineering.